Question 1

What if I have a clogged toilet?

Accepted Answer

- You should attempt to unclog your toilet with a plunger before calling maintenance. All residents with a basic toilet clog will be charged a standard $150 fee.
- If your home is backed up (all toilets are overflowing or unusable), please immediately turn the water supply off (silver knob to left of toilet) and notify us as soon as possible.
- If the resident is found to be at fault due to toys, sanitary napkins, grease, etc. in the line, the resident will be charged for the full price of the repairs.

Question 2

My outlets stopped working – what do I do?

Accepted Answer

- GFCI outlets are used in the wet areas of the home like the kitchen, bathrooms and the exterior of the home. Sometimes these will trip if water is introduced to the outlet.
- In many of our single family homes, the breaker panel is located in the garage of the home. Please check for any tripped breakers.
- If problem persists, please submit a service request and unplug all devices in the room.

Question 3

How often does my AC filter need to be changed?

Accepted Answer

- You should replace your filter every 30 days in an effort to conserve electricity.
- The correct filter size will be written on the side of the filter – be sure to check this to ensure a proper fit before purchasing a new filter.
- To prevent damage to the AC unit and to maximize air flow, do not block the return air vent.
- In an effort to equalize air flow, all 2 story homes should damper the air flow by closing some of the upstairs vents during the winter to push heat downstairs as heat rises. During the summer you will do the opposite…close off some of the down stairs vents to push cold air upstairs.

Question 4

How often does pest control come to my home?

Accepted Answer

- Pest Control will be performed in your home on a quarterly basis. 
- If you have an issue with bugs at any time between the quarterly visits, please submit a service request.
- Pooler Properties is not responsible for the treatment of fleas during your residency with us – this is your responsibility.
- It has been proven that Cinnamon Extract is effective to keep spiders, ants, snakes, and blow files away from your home. It can be found on Amazon by clicking here.(https://www.amazon.com/Pure-Cinnamon-Extract-OliveNation-Flavoring/dp/B004QXNTUK/ref=pd_lpo_325_lp_t_4?_encoding=UTF8&psc=1&refRID=38T3Q46PXXTXJ2SX21NS)
- External pest control such as ant hills, is the responsibility of the resident.

Question 5

What do I do if my garbage disposal won’t work or it is making an unusual noise?

Accepted Answer

- There will be a standard $150 fee for all clogged garbage disposal calls.
- You may want to attempt to clear the clog and reset the disposal before submitting a work request.
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Question 6

What do I do if my tub or sink are clogged?

Accepted Answer

- You should attempt to unclog your tub or sink with a “Zip It” (https://www.amazon.com/Vastar-Drain-Snake-Remover-Cleaning/dp/B01DP87IF8/ref=sr_1_5?crid=1TOQ1YIKIPMK1&dchild=1&keywords=zipit+drain+cleaning+tool&qid=1592395982&sprefix=zip+it+d%2Caps%2C157&sr=8-5)to try and remove hair before calling maintenance.
- To prevent this happening in the future, please use the provided drain protector and clean out regularly. This will catch hair etc while allowing water to drain normally
- If your home is backed up, please immediately turn off all water and notify us as soon as possible.

Question 7

What do I do if my microwave or fridge stop working?

Accepted Answer

- Firstly, make sure the appliances are not damaged in anyway.
- You can then check the breaker box to see if the breaker has tripped. Attempt to reset the breaker switch
- If issues continue please contact the maintenance team

Question 8

What do I do if have no power in my home?

Accepted Answer

- You can then check the breaker box to see if the breaker has tripped. Attempt to reset the breaker switch
- If the problem continues, contact Georgia Power to see if there are issues in the area/report your outage

Question 9

What do I do if my smoke detectors are beeping for no reason?

Accepted Answer

- Most importantly, make sure there is no fire or emergency. If so, exit the property immediately and call 9-1-1
- If there is no cause, wait for the detector to stop beeping, hold the reset button to clear the memory and replace the battery

Question 10

What do I do if I have a serious leak?

Accepted Answer

- If you live in one of our homes with a garage, attempt to turn the water shut off valve which is either to the lower left or lower right of the garage door.
- If you are having any leaks from your kitchen or bathroom faucet, attempt to turn the valves for hot and cold off that are located under the sink.
- If your toilet it leaking, please attempt to turn off the water supply at the valve located on the wall behind the toilet.

Question 11

General Tips, Reminders and Things To Watch Out For

Accepted Answer

- Over time consistent use of pods in your dishwasher can result in a build up causing issues. Try and make sure to periodically check the inside of your dishwasher and remove any left overs!
- Similarly using tabs that don’t fully dissolve in your toilet can cause issues in the pipes.
- On move in you should be shown where the secondary dryer vent is in your laundry room. If not please seek advice on its location. This should be cleaned out regularly as this can become a fire hazard. We advise you to clean out both vents at the same time
- If you begin to notice an unpleasant odor coming from your garbage disposal, try putting some ice cubes and lemon peels or bleach and hot water into it and running it
- If you begin to notice an unpleasant odor coming from your dishwasher, run it without any dishes. If this doesn’t solve the problem, run it without any dishes but add some bleach to help kill any bacteria inside

Question 12

When is Rent Due?

Accepted Answer

Rent is always due on the 1st, no matter what day of the month you moved in.

Question 13

What is your late fee policy?

Accepted Answer

A 10% late fee will be charged to all accounts if the rent is not paid through the your online portal by end of day on the 4th of the month.

A dispossessory will be filed with the Chatham County magistrate court on ALL accounts not paid by the 10th of each month, no exceptions. 
 
Those who move out with past due balances due to non-payment of rent, fees, early termination, or damages will be turned over to a collection agency if not paid in full within 60 days after move out (unless a payment plan has been signed and approved by Pooler Properties).

Question 14

What forms of rent payments do you accept?

Accepted Answer

- All payments are encouraged to be paid through the online resident portal
- Residents will have the payment section of their portal locked on the 10th of each month and will be required to pay with certified funds mailed to our office.